Client Services

Customer Service

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Personalized Customer Service

  • Upon calling Accurate Diagnostic Labs, you are guaranteed a direct Customer Service Representative Contact(LIVE)
  • 95 % Same - day follow - up regarding inquiries and client concerns directly from thee Customer Service Team, calls are re - directed to the specific / specialized department
  • Accurate Diagnostic Labs offers one - stop shopping: supplies ordered, results delivery, technical interpretations, billing, technical support add - ons
  • Flexibility to work around the customer’s requests and special needs; we provide exactly what the client requests in order to improve their daily work - flow and to make using Accurate Diagnostic Labs as seamless as possible

Scheduled Daily Pick-Ups

  • On call to create a CRM Ticket, Customized Daily - Pick Up
  • The client will call with an suitable time schedule for picking - up specimen
  • Our customer service team organizes the daily pick - up routes based on our clients’ needs
  • Direct contact via phone and fax to all of our clients / customers regarding any Critical National Disaster Announcements, or Unexpected Inclement Weather Disruptions

Next Day Results

  • Next Day Results for all chemistry, thyroids(24 or 48), urines
  • Same Day Tests for specimen on - need - based basis; often collect by 12noon and report results by 5pm
  • Customized turnaround to meet all of the practice’s or practice’s needs; provider - dependent(the physician’s professional service needs)
  • The provider simply should contact our Customer Service Team and inform our representatives of the turnaround time requirements and result format, and we will accommodate those requests to make

Clinical Consults

  • Our Medical Directors are available by phone(as needed, around the clock) and direct clinical visits regarding any clinical questions or concerns regarding the patient results, patient care, distinct trends in patient results(potentially concerning ?)
  • (More information from Dr.Ghali, Dr.Nayak…)
  • Medical Directors are on - site throughout the day for accessibility and quick turnaround for any clinical inquiries

Customization

  • Panels and Profiles
  • Customized panels are prepared by the provider’s requests
  • Frequently ordered tests are formatted for improving the overall patient services they provide
  • Quicker ordering for the providers
  • These requests are developed on - site by our business executive team who then provides this information to our Custom Requisition Developers
  • These panels are reflected and available on manual requisitions, EHR, LIS
  • Customized format, 2 - part, 1 - part, color, B / W, Letter - Size, Legal - Sized
  • SAMPLE REQUISITIONS
  • Reports
  • Finals or Preliminary offered, or both; Various methods for transmitting and delivering the reports on a customized as- need basis(turnaround time)
  • EHR, LIS(Accurate’s Results Portal), Hardcopies Delivered to office, Faxed Results, Automated printing(RAPS) directly to a printer provided by Accurate in the Practice
  • Color, Abnormals are Highlighted / Flagged for better patient care(Dr.Ghali, Nick)

Phlebotomy Services

  • On - Site Phlebotomists Provided by Accurate depending on the providers needs and request
  • Location is accounted for (NY does not allow….)
  • Home - Draws services per provider’s request; to meet the patient needs, broader offering to more Health Plans than competitors
  • Our on - site phlebotomists are prepared to use all of the compliant(safety and butterfly needles) and quality supplies required by Accurate Diagnostic Labs
  • A phlebotomist are highly trained to provide optimal patient care to make the specimen collection seamless into the practice

STAT Pick-Up

  • The results is reported the same day(4 hours) upon collection
  • Stat Menu(provide on this page)
    (Get more information from Dr.Ghali…)